Delivery & Returns
Please note, during busy times such as Christmas, lead times will vary.
Generally speaking, orders will be dispatched within 24 hours. No orders are packed or posted on Saturdays, Sundays or Bank Holidays.
There are a few choices for shipping. Royal Mail 1st and 2nd Class and Royal Mail Next Day Special Delivery.
Please note that we cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you’re not home to accept delivery. Any instructions you have should be placed in a signed and dated note on your front door or other highly visible place.
As Royal Mail 2nd class is not a fully tracked or signed for service, items can be listed as “delivered” even if you are not home to receive them – to prevent them from ending up with a neighbour, shed or other unknown location, please take the simple step of providing delivery instructions to the postie in a visible place. This goes a long way to prevent loss or delay. We are not able to refund lost orders that are marked as “delivered” in the Royal Mail system.
If you do not receive your parcel within 5 business days of dispatch, please 1) Check for a “sorry we missed” note; 2) Check with a neighbour and in the shed; 3) Check with your local post office/depot
If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. We cannot offer refunds on personalised items or on shipping for any order that is returned to us due to a failed delivery attempt. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.
If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.
Loss and Damages
We ensure that we wrap all items securely to minimise the possibility of breakages. If you should receive a damaged item then please contact us immediately at firstname.lastname@example.org
If for any reason we are unable to fulfil your order, or if your order cannot be met or delivered within the specified time, we will contact you to make alternative arrangements.
We regret we do not deliver to P.O. Boxes or hotels.